About Us
Car Craft is the longest established organisation of its type in the motor body repair industry in Australia.
In 1987 Car Craft Panel & Paint Ltd was formed in Western Australia by a small group of body repair business proprietors with a vision to establish a network of professional businesses to lift standards in the body repair industry. The company trades as Car Craft Accident Repair Centres.
There are 40 Car Craft Accident Repair Centres throughout the metropolitan area, Collie, Toodyay and Mandurah providing consumers with quality workmanship, excellent customer service and professional business systems.
Car Craft supports its membership by;
- Negotiating favourable purchasing arrangements with suppliers;
- Co-ordinating group marketing and promotional activities;
- Establishing and maintaining superior standards of workmanship; throughout the group and the industry, and
- Representing the members' interests at trade, insurance company and industry level.
Advantage Business Services
As well as delivering quality repairs to consumers, the Car Craft Group offers a range of Advantage Business Services;
- Car Craft Panel & Paint Ltd - a buying group for members
- CC Advantage Solutions - an invoice discounting / factoring service to assist with business cash flow
The group is managed by a board of elected directors and each is the owner of a Car Craft member business.
Car Craft Accident Repair Centres
Car Craft Accident Repair Centres are a co-operative of quality smash repairers that are the recognised leaders in the smash repair industry and the first choice of the motoring public for smash repairs and motor vehicle maintenance.
Membership is by invitation and the Board of Directors conducts checks to ensure that the prospective member will enhance the image and maintain the standards of quality workmanship and superior service expected from Car Craft Accident Repair Centres.
Find your closest member using our Member Locator
Click here to find out more on how to Join Car Craft
Customer Service
For Car Craft Accident Repair Centres, superior customer service is about identifying and satisfying customer concerns. Car Craft conducts workshop inspections to ensure shop presentation standards are maintained.
Customers are invited to complete a "Customer Satisfaction Response Survey" form supplied as they take delivery of their repaired vehicle. Unfavourable comments are followed up and a resolution to problems actively pursued through the Car Craft Group head office.
Click here to view The Car Craft Difference