Car Craft Accident Repair Centres are a co-operative of quality smash repairers that are the recognised leaders in the smash repair industry and the first choice of the motoring public for smash repairs and motor vehicle maintenance.

Membership is by invitation and the Board of Directors conducts checks to ensure that the prospective member will enhance the image and maintain the standards of quality workmanship and superior service expected from Car Craft Accident Repair Centres.

Find your closest member using our Member Locater

Click here to find out more on how to Join Car Craft

Customer Service

For Car Craft Accident Repair Centres, superior customer service is about identifying and satisfying customer concerns. Car Craft conducts a regular "phantom shopper" program to gather objective feedback on members' service levels and carries out workshop inspections to ensure shop presentation standards are maintained.

Customers are invited to complete a "Customer Satisfaction Response Survey" form supplied as they take delivery of their repaired vehicle. Unfavourable comments are followed up and a resolution to problems actively pursued through the Car Craft Group head office.

Click here to fill out our Customer Feedback Survey